Total organisational renewal (TOR) is a holistic framework that provides a focused and integrated approach to rebuilding a business. It links customer focuses, business capabilities and staff competencies to ensure all parts of a problem are tackled. Every action taken in silo to deal with current problems leaves a consequence. The TOR framework (shown below) shows us the connections of these actions. Looking at the issues as a connected whole is when we begin to address them with future growth in mind.